Frequently Asked Questions

Yes orders over £60 ship free to UK mainland addresses. Below that, postage is calculated at checkout based on weight, so a single jar costs far less to send than a full case. If you're close to the threshold, adding one more jar usually costs less than the postage you'd save.

Orders placed before 2pm are packed the same working day and typically arrive within 2–3 working days. Every jar is wrapped individually and boxed with protective padding we've sent thousands of jars and breakages are extremely rare. If anything does arrive damaged, tell us and we'll replace it.

There are three easy ways: - Buy more, pay less multi-jar and case quantities are priced lower per jar. - Refer a friend — share your referral link and you both get a reward when they place their first order. - Join our mailing list — subscribers get first access to seasonal offers and new harvest releases before anyone else.

We do. Every customer gets a personal referral link from their account. When a friend orders using it, they get a welcome discount and you get a reward credited to your account. There's no limit refer as many people as you like.

Enter your code in the Promo code box on the checkout page and the discount applies instantly before payment. Codes come from our newsletter, referral rewards, and seasonal campaigns so it's worth being on the list.

Sign in and open My Orders every past order has a "Reorder" option that refills your basket with the exact same jars and sizes in one click. No hunting through the shop for the variety you liked last time.

Yes. We can send you a gentle reorder reminder timed to how long your last order typically lasts usually every few weeks or months depending on what you bought. It's opt-in, it's one email, and you can turn it off at any time from your account.

Just get in touch. If a jar arrives damaged, is missing, or simply isn't what you expected, we'll put it right with a replacement or refund. We're a small local producer our reputation matters more to us than a single order, so we'd rather fix it than lose you.

Yes. Our honey is raw, unpasteurised and unblended it comes from our own hives, is cold-filtered only to remove wax, and is jarred without heat treatment. That means the natural enzymes, pollen and flavour of each harvest stay intact, which is exactly why it tastes different from supermarket honey.

Absolutely crystallisation is a sign of genuine raw honey, not a fault. It's a natural process and the honey is perfectly good to eat. If you prefer it runny, stand the jar in warm (not boiling) water for 15–20 minutes and it will soften right back.